Privacy Policy

Effective Date: January 1, 2025 | Last Updated: January 22, 2026

Introduction

Welcome to SupportVest ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (the "Services").

Please read this privacy policy carefully. By using SupportVest, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide to Us

Account Information

Email address (for account creation and authentication)
Username (chosen by you for display purposes)
Password (stored in encrypted format)
Profile information (optional: age range, education level)

Financial Education Data

Lesson completion records
Quiz answers and scores
Learning preferences
Progress tracking data
VestCoin and FinIQ balances (virtual currencies)

Subscription Information

Subscription tier (Free, Plus, Pro, Family)
Purchase history (processed through Apple App Store/Google Play)
Receipt data (validated through RevenueCat)

Information Automatically Collected

Learning Analytics

Question-level tracking: responses, time taken, correctness
Concept mastery metrics and knowledge retention analysis
Learning velocity and performance patterns
Difficulty adjustment data for personalized learning

Device and Technical Information

Device type, model, and operating system version
Unique device identifiers and session IDs
Time zone settings and language preferences

How We Use Your Information

To Provide Core Functionality

Create and manage your account
Track your learning progress
Award VestCoins and FinIQ points
Maintain leaderboard rankings
Sync progress across devices
Provide AI-driven personalized learning paths

To Enhance Educational Effectiveness

Adjust question difficulty based on your performance
Identify concepts you need more practice with
Track and improve long-term knowledge retention
Provide personalized recommendations

To Communicate with You

Send important account notifications
Provide customer support
Send optional learning reminders (with consent)
Notify about app updates and new features

Data Sharing and Disclosure

                We DO NOT:
                Sell your personal information
Share data with advertisers
Share your learning progress with other users (except public leaderboard rank)
Transfer data to third parties for marketing

            

We May Share Data:

With Service Providers: Supabase (database hosting), RevenueCat (subscription management), Polygon.io (market data only, no personal info)
For Legal Requirements: If required by law or legal process, to protect rights, property, or safety
With Your Consent: When you explicitly agree to sharing

Data Retention

Account data: Until account deletion requested
Learning progress: While account is active
Session analytics: 90 days
Aggregated analytics: Indefinitely (anonymized)

Data Security

We implement appropriate technical and organizational measures to protect your data:

Encryption: All data transmitted using HTTPS/TLS
Secure Storage: Sensitive data encrypted at rest
Access Controls: Limited employee access to user data
Infrastructure: Hosted on secure, SOC 2 compliant services

Your Privacy Rights

You have the right to:

Access: Request copies of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your account and data
Portability: Receive your data in a portable format
Opt-out: Unsubscribe from optional communications

To exercise these rights, email us at: privacy@supportvest.com

Children's Privacy

SupportVest has a 13+ age rating. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will promptly delete it. Parents who believe their child has provided personal information should contact us immediately.

California Privacy Rights (CCPA)

California residents have additional rights including the right to know what personal information is collected, the right to deletion, and the right to opt-out of the sale of personal information. We do not sell personal information.

European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have additional rights including the right to lodge a complaint with supervisory authorities, the right to withdraw consent, and the right to object to processing.

SMS/Text Messaging

If you opt-in to receive SMS messages from SupportVest:

We will only send messages related to your account and learning progress
Message frequency varies based on your activity
Message and data rates may apply
You can opt-out at any time by replying STOP
For help, reply HELP or contact support@supportvest.com

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the Services after changes means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us: